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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Service portfolio processes - Service design, build and transition processes - Supply and demand processes - Service assurance processes - Resolution and fulfilment processes - Relationship and agreement processes |
| Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？
A) ビジネス関係管理
B) 変更管理
C) インシデント管理
D) 上級経営陣の代表者
2. インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?
A) インシデントを報告した人の名前
B) 問題を処理した担当者の名前
C) 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
D) 変更要求 (RFC) を承認する人の名前
3. 情報セキュリティ管理に関して正しいのはどれですか?
A) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
B) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
C) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
D) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
4. セキュリティ管理プロセスの目的は何ですか?
A) 重要なサービスのみの情報セキュリティを効果的に管理するため
B) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C) あらゆるサービス活動において情報セキュリティを効果的に管理すること
D) IT スタッフの情報セキュリティを効果的に管理するため
5. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?
A) 重要業績評価指標 (KPI)
B) サービス向上プログラム (SIP)
C) 重要成功要因 (CSF)
D) バランス スコアカード (BCS)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
