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ITIL 4 Foundation Sample Questions:
Which is an activity in the 'Problem control' phase of problem management?
- A. Reviewing incident records to identity trends
- B. Re-assessing a known error to manage the ongoing impact.
- C. Implementing a technical fix to resolve an issue
- D. Documenting the steps in workaround
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
- A. Organizations and people
- B. Information and technology
- C. Value streams and processes
- D. Partners and suppliers
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Which statement about the inputs and outputs of the value chain activities is CORRECT?
- A. Some value chain activities only have inputs, whereas others only have outputs
- B. Each value chain activity receives inputs and provides outputs
- C. The organization's governance will determine the inputs and outputs of each value chain activity
- D. Inputs and outputs are fixed for each value chain activity
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Service level management
- B. Information security management
- C. Continual improvement
- D. Monitoring and event management
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
What is the CORRECT order for the three phases of problem management?
- A. Problem identification error control problem control
- B. Problem identification problem control error control
- C. Error control, problem control, problem identification
- D. Problem control, error control problem identification
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
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