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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 2: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 3: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 4: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 5: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 6: Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling |
| Topic 7: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 8: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians' view?
- A. Page Layouts
- B. Mini-Page Layouts
- C. Visualforce Pages
- D. Field Sets
Correct Answer: A 🗳️
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Service technicians at AW Computing use the Field Service mobile application when inThe field. The technicians rely on Knowledge articles to assist them with completingAssigned work.
How should the solution be configured to ensure technicians can access relevantKnowledge articles?
- A. Add the Knowledge Lightning component to the Field Service mobile app.
- B. Update the Service Appointment page layout to include the Articles related list.
- C. Create a quick action on the work order to search the Knowledge base.
- D. Attach the relevant articles to the work order or work order line items.
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers
- A. Jobs can take longer than the available resource ' s hours in a day.
- B. Jobs need to be performed at the same site on the same day of the week.
- C. Jobs require consecutive days of work and can span over weekends.
- D. Jobs require multiple stages of work performed by different resources.
Correct Answer: A,C 🗳️
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Universal Containers has a call center that responds to requests fromCustomers and schedules time for Field Service Engineers (FSES) to perform work onAssets owned by the client. Call Center Agents are responsible for bookingAppointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Resource License
- B. FSL Agent License
- C. FSL Dispatcher License
- D. FSL Admin License
Correct Answer: B 🗳️
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Universal Containers wants Technicians to create a follow-up Service Appointment if they are unable to complete a Work Order due toMissing inventory. What should a Consultant implement on the Work Order object to accomplish this?
- A. A Quick Action
- B. A Visualforce page
- C. A Macro
- D. A custom button
Correct Answer: A 🗳️
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