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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Automation and Workflows | 19% | - Approval processes and escalation rules - Task assignment and tracking - Issue and action item management - Workflow design and customization |
| Topic 2: Assessment Configuration and Management | 33% | - Scoring calculations and risk rating determination - Assessment types: internal, external, due diligence - Questionnaire templates and scales setup - Inherent Risk Questionnaire (IRQ) configuration - Assessment lifecycle, scheduling, and generation |
| Topic 3: Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment - Integration with GRC and other ServiceNow applications - Dashboards, reports, and analytics |
| Topic 4: TPRM Application Overview and Core Configuration | 24% | - Third-party record management and hierarchy - Risk intelligence and integration configuration - Application architecture and key components - Contacts and engagement setup - Risk domains, criteria, and scoring rules |
| Topic 5: Third-Party Portal and Collaboration | 18% | - Access management and permissions - Communication and notification setup - Portal configuration, branding, and navigation - Request management: questionnaires, documents, evidence |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
How does the integration of risk management tools with the Third-party Portal enhance risk assessment capabilities?
Response:
- A. By reducing the need for internal risk assessments
- B. By automating the submission process for third parties
- C. By streamlining the approval process for third-party contracts
- D. By enabling detailed analysis and reporting on third-party risks
Correct Answer: B 🗳️
Which of the following activities is NOT typically part of the Third-party Risk Management process?
Response:
- A. Continuous monitoring
- B. Revenue optimization
- C. Contract negotiation
- D. Risk assessment and analysis
Correct Answer: B 🗳️
Which workflow design principle is most critical in optimizing the third-party risk process?
Response:
- A. Prioritizing speed over accuracy
- B. Ensuring all tasks are completed by a single department
- C. Reducing manual interventions to increase process efficiency
- D. Maximizing the number of approval steps to ensure thorough checks
Correct Answer: D 🗳️
What is a critical aspect of Third-party Risk Assessment Configuration for ensuring effectiveness?
Response:
- A. Configuring the assessment tool to accept only positive feedback about third parties.
- B. Including a wide range of stakeholders in the assessment process.
- C. Prioritizing third parties based on the volume of transactions.
- D. Setting up the assessment to automatically adjust risk thresholds based on industry trends.
Correct Answer: A 🗳️
What is the primary purpose of implementing Approval and Workflow Process Changes in Third-party Risk Management?
Response:
- A. To increase the cost efficiency of third-party services
- B. To enhance the security posture of third-party vendors
- C. To decrease the time it takes to onboard new third-party vendors
- D. To ensure that changes in risk management processes are systematically reviewed and approved
Correct Answer: A 🗳️
