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What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Create, update, and test event-based automation.
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
- Create, update, and test event-based custom objects and fields.
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Sources | 10% | - Monitoring connectors - Push vs pull event sources - Agent Client Collector (ACC) monitoring |
| Topic 2: Architecture and Discovery | 13% | - Discovery and MID Server architecture - CMDB integration concepts - Monitoring process and validation |
| Topic 3: Alerts and Tasks | 30% | - Alert lifecycle and alert records - Incident creation and Service Operations Workspace - Correlation rules and aggregation |
| Topic 4: Event Configuration and Use | 34% | - Event processing and event rules - Filters, thresholds, and correlation logic - Scripting (regex, JavaScript, PowerShell) |
| Topic 5: Event Management Overview | 13% | - ITOM solution positioning and customer challenges - Operator workspace and alert intelligence concepts - Event Management features and architecture overview |
