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Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UCCE Architecture and Components | 30% | - Call flow concepts and terminology - Solution components and functions - Deployment models and design considerations |
| Topic 2: Configuration and Scripting | 25% | - Advanced routing techniques - IVR scripting with microapps - Script Editor fundamentals |
| Topic 3: Troubleshooting and Support | 25% | - Performance issue resolution - Log analysis and fault isolation - Diagnostic tools and utilities - Call flow and connectivity troubleshooting |
| Topic 4: Maintenance and Operations | 20% | - Software updates and patches - Backup and restore procedures - System monitoring and health checks |
