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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Topic 2: Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Site topology, scalability, and capacity planning - Small Community Network (SCN) design |
| Topic 3: Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
| Topic 4: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Topic 5: Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| Topic 6: IP Office Hardware & Components | 15% | - Control units and expansion modules - Interface cards and endpoint support - Power options and hardware compatibility |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Historical Reporting Application
B) Call Detail Reporter
C) Advanced Summary Reporter
D) System Status Application
2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Selective View
B) Development Tracing
C) Snapshot
D) Resource View
E) Continuous log
4. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 1
B) 2
C) 3
D) 4
5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C,E | Question # 4 Answer: A | Question # 5 Answer: B |
