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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 2: Configuration and Setup | - Initial system configuration
|
| Topic 3: Search and User Experience | - Knowledge search configuration
|
| Topic 4: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Topic 5: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 6: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. What does the response requirement in an SLA specify?
A) the overall maximum time limit for the initial response and resolution for each incident.
B) the maximum number of days allowed for the resolution of an incident as per the business hours.
C) individual time limits for the initial response time and subsequent resolution asper the business hours.
D) initial response time limit to all customer inquiries within one business day.
2. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
A) The answer is not assigned to any product/category that is visible to a customer.
B) There is no answer content added to the answer article.
C) The answer article is not assigned to any staff member/staff agent.
D) There is no display position defined for the answer article.
E) There is no search term added in the answer keyword list.
F) The answer status is not set to public or custom status of status type "public".
3. Which action cannot be performed on a dashboard?
A) send queued dashboards to comma-separated values (CSV) file
B) add a web browser to a dashboard
C) queue a dashboard manually
D) open a report for editing from a dashboard
4. Which five components can be used to filter the Authoring inbox? (Choose five.)
A) Rating
B) Consoleroles
C) Product and Categories
D) Views
E) Assignment status
F) Content Types
G) User
H) Locales
5. Which two actions must you perform to configure the Social Monitor? (Choose two.)
A) Add or update profiles to include permission to add themes and clustering.
B) Add or update navigation sets to include the Social Monitor navigation button and component.
C) Addor update profiles to include the Social Monitor permissions.
D) Add or update staff accounts to use profile that include Social Monitor permissions.
E) Add of update a list of favorites.
F) Setup a Social Monitor search schedule.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,F | Question # 3 Answer: B | Question # 4 Answer: D,E,F,G,H | Question # 5 Answer: B,C |
