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Avaya 132-S-816 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Support | 20% | - Alarm handling and system recovery - Fault isolation and diagnostic methods - Common call flow and connectivity issues |
| IP Office System Architecture & Components | 20% | - Hardware platforms and control units - Networking and connectivity requirements - Software editions and licensing model |
| Installation & Initial Configuration | 25% | - IP Office Manager installation and usage - System setup and basic configuration - License activation and feature enablement |
| Telephony & User Administration | 20% | - Call routing, inbound/outbound rules - User, extension, and group configuration - Voicemail and messaging setup |
| Maintenance & Upgrades | 15% | - Software updates and system upgrades - Backup and restore procedures - Log management and monitoring tools |
Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:
In the Operational History Viewer you see the message "DTMF was received" and the key pressed was 'X'.
What does this mean?
- A. The caller has entered a mailbox logon security digit.
- B. The incoming DTMF digit was corrupt or unreadable.
- C. The caller hung up while a DTMF digit was being sent.
- D. The caller pressed the * key.
Correct Answer: A π³οΈ
Message Networking (MN) allows you to create additional administrator logins for the MN.
Which two permissions can be assigned to these new logins? (Choose two.)
- A. A custom set of permissions that are a subset of the permissions available to the "sa" login
- B. The same permissions available to the "sa"
- C. The same permissions available to the "craft" login
- D. "Read Only" permission only
Correct Answer: A,B π³οΈ
Within a voicemail domain, which Modular Messaging (MM) Services must ONLY be running one instance of and must run together on the same Messaging Application Server (MAS)?
- A. Tracing, Fax, and Alarming
- B. Mailbox Monitor, MWI, and Call Me
- C. Mailbox Monitor MWI, and Service Connector
- D. Mailbox Monitor, MWI, and Tracing
Correct Answer: B π³οΈ
Which statement is true about migrating from Unified Messenger to Modular Messaging (MM) for Microsoft Exchange in R3?
- A. The Avaya Messaging Application Server (MAS) must first be upgraded to MM for Microsoft Exchange R1.1.
- B. There is no upgrade path.
- C. The Message Storage Server (MSS) must be reloaded with R3.0 software.
- D. The Avaya Messaging Application Server (MAS) must first be upgraded to MM for Microsoft Exchange R2.0.
Correct Answer: A π³οΈ
Modular Messaging 3.1 for Exchange includes support for multiple versions of Exchange.
Which Exchange versions are supported?
- A. Exchange 2000 Server, Exchange Server 2003, and Exchange Server 2007 with a Modular Messaging Patch.
- B. An environment comprised of Exchange 2000 and Exchange 2003.
- C. All Exchange versions from 5.5 to 2007 as long as the permissions applicable to each version are implemented.
- D. Exchange 2000 or 2003 only.
Correct Answer: A π³οΈ
